Return & Refund Policy

1. Return:

• The Product was purchased in the last 7 days
• The Product is in its original packaging and nothing was damaged after the purchase was made from SmartLife
• Reason for return has to be valid and return acceptance conditions are met (check on below)
  • Delivery of wrong item(s)
  • Delivery of faulty product(s)
  • Delivery of products with missing parts
  • Incorrect content on the website

2. Cancellation & Refund due to product unavailability:

• Delivery of the ordered items is subject to availability of the products at our warehouse/store. SmartLife.com.bd authority may cancel any order within 7 days if the stock of the ordered item(s) is temporarily unavailable.
• If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
• In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1 – 7 days. Received Cashback amount will be adjusted with the refund amount.
• After confirming any Order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, SmartLife.com.bd will charge an Online Gateway Transaction fee while disbursing the refund amount.

3. Return/Replacement guarantee may not apply in any of the following conditions:

• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer’s warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on SmartLife.com.bd.

4. Damaged items:

• If you received a damaged product, please notify us immediately for assistance.

5. Sale items:

• Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

6. Shipping charges:

• Shipping charges incurred in connection with the return of a product are non – refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from SmartLife.com.bd.